CenturyLink outage affects Minnesota customers


CenturyLink is a global telecommunications company based in Monroe, Louisiana, serving customers in more than 60 countries and across the US with the internet and other communications services, including phone and TV.

"The CenturyLink service outage is ... completely unacceptable, and its breadth and duration are particularly troubling", said Pai in a statement.

As of 3:30 Friday morning, CenturyLink tweeted that it was still working to restore service.

911 callers across the United States found themselves on hold this week as telecom giant CenturyLink experienced a national outage.

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Mass. State police operate three regional PSAPs and a fourth is staffed by State 911 at the state police headquarters in Framingham.

Investigation: Federal Communications Commission Chairman Ajit Pai said Friday that the agency's staff will investigate the matter, according to The Washington Post. ISP CenturyLink's network recently went down in certain parts of the United States (including Washington, Idaho, and Missouri) knocking out each location's 911 services in the process. However, this technical issue was different from others because CenturyLink is one of the main providers of internet and telephony connections to numerous US' 911 emergency call centers.

Idaho Emergency Office Management Director Brad Richy says he didn't receive any reports of 911 service failures, but some state offices lost phone service.

The problem caused business disruptions in eastern Idaho and 911 emergency services were reportedly affected in other parts of America.

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At North Colorado Medical Center in Greeley, Colorado, doctors and nurses for a time had difficulty accessing patient records.

The FCC has previously fined carriers for 911 outages that it deemed preventable.

CenturyLink said it "discovered some additional technical problems as our service restoration efforts were underway".

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