Marites Fortaliza, 53, got stuck between the second and third floors of the townhouse she worked in on Friday evening after the building's owners left town, the New York Post reported.
Firefighters responded to the scene, forcing open the elevator door and took the woman "to [a] local hospital with non-life threatening injuries", FDNY officials told People Magazine.
Ms Stephens heard Ms Fortaliza's cries for help and called 911 so members of the New York Fire Department could free her.
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A woman in New York City is recovering in a hospital after she was rescued from the elevator where she was stuck for three days.
Stephens is the chairman, president and CEO of Stephens Inc., an investment bank based in Little Rock, Arkansas.
In records obtained by the news agency, the elevator she was stuck in was last serviced in July 2018.
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The family townhouse belongs to billionaire Warren Stephens.
A family member accompanied Fortaliza - who was described as a "valued member of the Stephens extended family for 18 years" - to the hospital.
"She said she's doing fine", the neighbor said, adding that Stephens gave Fortaliza the week off.
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The cause of the elevator mishap is under investigation. Elevators in buildings that don't have a building attendant available in an emergency are also required to have an emergency button or phone, according to the statement.